Shipping Information
Shipping Information
Please allow us 1-2 business days to process standard orders. During this time we carefully assemble and package your order in preparation for shipment.
Please kindly ensure you leave the correct and complete shipping address (Unit number should be demonstrated for apartment). Incorrect or incomplete shipping address might cause shipping delay or failure. Your order will only be shipped once, and only to the address listed upon ordering. Changes to shipping address must be done within 12 hours of your order is placed.
Any additional shipping fee due incorrect or incomplete shipping address provided by client, will be at client's expense.
Thank you very much for your understanding! :)
Domestic Cost
FREE standard shipping for orders over 100€;
4.99€ per DHL with tracking number,1-2 business days
*Festival Celebration might affect.
EU COST
FREE standard shipping for orders over 100€;
6.99€ for orders under 100€; 3-5 business days
*Festival Celebration might affect.
INTERNATIONAL COST
14.99€ for shipping WORLDWIDE, 2-10 business days
*Festival Celebration might affect.
TAXES & DUTIES
Any additional costs such as, for example, border taxes must be at customer expense. We understand this might be frustrating, let us know if you would like to discuss a recent delivery charge. We are ready to help.
LOST PACKAGES
If your package is lost in transit, please contact us immediately, and we will try our best to solve the issue. Your satisfaction is our commitment.
Please note that LE´TIAN is not responsible for lost or stolen items once declared 'Delivered' by the courier.